We offer a 30-Day return policy on all products. If you decide the any products you purchase from 1800 Ladders are not for you, please contact customer service to receive a return merchandise authorization number. Your product will need to be returned in new condition, packaged securely in a box. You are responsible for all freight charges back to the warehouse. Once the ladder is received and inspected, a full refund of the purchase price will be issued within 10 working days.